Jililivo Privacy Policy —
Your Data, Protected Always

01 Introduction

Jililivo is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how jililivo collects, uses, stores, and protects personal information provided by players in Bangladesh and elsewhere when they register, play games, make transactions, or interact with any part of the jililivo platform.

By registering an account on jililivo or using any jililivo service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use jililivo.

This policy applies to the jililivo website, mobile app, games, customer support interactions, and all other services provided under the jililivo brand. Jililivo takes its responsibility as a data controller seriously and handles all personal data with care, transparency, and respect for your rights.

02 Data We Collect

Jililivo collects personal data that is necessary to operate your account, process transactions, and provide a safe and enjoyable gaming experience. We collect data in three main ways: information you provide directly, information generated by your use of jililivo, and information from third-party payment providers.

Jililivo only collects data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

Jililivo uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main purposes for which jililivo uses your personal data are:

• To create and manage your jililivo account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket on your behalf.
• To provide access to jililivo games including Color Prediction, King of Fishing, Ganesh Gold, Double Fortune, and Gates of Olympus.
• To detect and prevent fraud, money laundering, and other illegal activity on jililivo.
• To comply with legal and regulatory obligations applicable to jililivo's operations.
• To provide customer support and respond to your queries and complaints.
• To send you account-related notifications such as transaction confirmations and security alerts.
• To send promotional communications about jililivo offers and bonuses, where you have opted in to receive them.
• To analyse platform usage and improve jililivo's games, features, and overall user experience.
• To apply responsible gaming tools and identify players who may need support.

04 Legal Basis for Processing

Jililivo processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

• Contract Performance: Processing your data is necessary to fulfil the contract between you and jililivo — for example, to operate your account and process your transactions.
• Legal Obligation: Jililivo is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate Interests: Jililivo processes some data based on our legitimate interests, such as fraud prevention, platform security, and improving our services — provided these interests do not override your rights.
• Consent: Where jililivo relies on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Third Parties

Jililivo does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment Processors: Jililivo shares necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers handle your payment data under their own privacy policies and security standards.
• Identity Verification Services: Jililivo may use third-party KYC (Know Your Customer) services to verify your identity. These providers process only the data necessary for verification and are contractually bound to protect it.
• Regulatory Authorities: Jililivo may be required to share data with government or regulatory authorities in response to lawful requests, court orders, or legal obligations.
• Fraud Prevention: Jililivo may share data with fraud prevention agencies or industry bodies where necessary to detect or prevent illegal activity.
• Service Providers: Jililivo works with trusted technology and infrastructure providers who may process data on our behalf. All such providers are bound by data processing agreements that restrict how they can use your data.

06 Cookies & Tracking Technologies

Jililivo uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit jililivo. We use the following types of cookies:

• Essential Cookies: These are required for jililivo to function. They keep you logged in, maintain your session, and enable core platform features. You cannot opt out of essential cookies without stopping use of jililivo.
• Functional Cookies: These remember your preferences on jililivo, such as your language settings and display options, so you don't have to set them every time you visit.
• Analytics Cookies: Jililivo uses analytics tools to understand how players navigate the platform — which games are most popular, where players encounter difficulties, and how we can improve the experience. This data is aggregated and anonymised.
• Security Cookies: These help jililivo detect and prevent fraudulent activity, bot access, and other security threats to the platform and your account.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of jililivo. Jililivo does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Security

Jililivo takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and jililivo is encrypted using TLS (Transport Layer Security) protocols.
• Personal and financial data stored by jililivo is encrypted at rest using AES-256 encryption.
• Jililivo's systems are protected by firewalls, intrusion detection systems, and regular security audits.
• Access to personal data within jililivo is restricted to staff who need it to perform their job functions, and all staff are bound by confidentiality obligations.
• Jililivo conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• In the event of a data breach that affects your personal data, jililivo will notify you and relevant authorities as required by applicable law.

08 Data Retention

Jililivo retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The specific retention periods that apply to different categories of data are:

• Account Data: Retained for the duration of your jililivo account and for a period of up to 5 years after account closure, as required for regulatory compliance.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in accordance with anti-money laundering regulations.
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations, typically 5 years from the end of the business relationship.
• Support Communications: Retained for up to 3 years from the date of the interaction, to allow jililivo to reference previous support history if needed.
• Technical and Usage Data: Retained in anonymised or aggregated form for analytical purposes. Identifiable technical data is deleted or anonymised within 12 months.

When your data is no longer required, jililivo securely deletes or anonymises it in accordance with our data disposal procedures.

09 Your Privacy Rights

As a jililivo player, you have the following rights in relation to your personal data. Jililivo is committed to honouring these rights promptly and without unnecessary barriers.

• Right of Access: You can request a copy of the personal data jililivo holds about you at any time.
• Right to Rectification: If any personal data jililivo holds about you is inaccurate or incomplete, you have the right to have it corrected.
• Right to Erasure: In certain circumstances, you can request that jililivo delete your personal data. Note that some data must be retained for legal and regulatory reasons even after account closure.
• Right to Restrict Processing: You can ask jililivo to restrict how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request that jililivo provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You can object to jililivo processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to Withdraw Consent: Where jililivo processes your data based on your consent, you can withdraw that consent at any time by contacting our support team.

To exercise any of these rights, please contact jililivo support at [email protected]. Jililivo will respond to all data rights requests within 30 days. There is no charge for submitting a data rights request.

10 Children's Privacy

Jililivo is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. Jililivo does not knowingly collect personal data from anyone under 18 years of age.

If jililivo becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on jililivo, please contact our support team immediately so we can investigate and take appropriate action.

11 Updates to This Policy

Jililivo may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes to this policy, jililivo will make reasonable efforts to notify registered players via email or a prominent notice on the platform before the changes take effect. Your continued use of jililivo after any policy update constitutes your acceptance of the revised Privacy Policy.

Jililivo encourages all players to review this Privacy Policy periodically to stay informed about how we protect your personal data. If you have any questions about a change to this policy, please contact our support team before continuing to use jililivo.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jililivo handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Live Chat: Available 24/7 within the jililivo platform and mobile app
• Support Page: jililivo.com/support

Jililivo's support team handles privacy queries in both Bengali and English. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them fully within 30 days. For complex data rights requests, we will keep you informed of progress throughout the process.